Refund policy

At Clipwise, we strive to provide a seamless and satisfactory experience for our users. Our AI-powered video generation platform is designed to deliver high-quality, ready-to-publish videos efficiently. However, we understand that there may be instances where a refund request is necessary. To ensure a fair and transparent process, we have outlined our refund policy below.

To avoid any confusion, please note that all official communications from the Clipwise marketing team will come exclusively from the following email addresses: support@clipwise.ai.

Eligibilty for refund

A refund request will be considered only if the following conditions are met:

• Limited Usage: You have created two or fewer videos using our AI video generation platform. If you have generated more than two videos, you will not be eligible for a refund. A single final video can use multiple AI video clips and images depending on its duration.
• Time Frame: You submit your refund request within twenty-four (24) hours of your initial subscription purchase.
• Subscription Type: Refunds are only applicable to first-time subscription purchases. Renewals and recurring payments are non-refundable.
• Technical Issues: If you experience significant technical difficulties that prevent you from utilizing the platform effectively, and our support team is unable to resolve the issue, you may be eligible for a refund.
• Unauthorized Charges: If you believe your account has been charged without authorization, please contact us immediately with the necessary details for investigation.

Non-refundable cases

Refunds will not be issued under the following circumstances:

• The refund request is submitted after the 24-hour window.
• You have generated more than two videos.
• You have previously received a refund for a subscription.
• Refunds will not be granted for dissatisfaction based on personal preference if the platform is functioning as intended.
• Renewal and recurring payments
• Any misuse, abuse, or violation of our Terms of Service.

How to request a refund

If you meet the eligibility criteria and wish to request a refund, follow these steps:

1. Contact support: Email our support team atsupport@clipwise.ai with the subject line: "Refund Request - [Email ID]".
2. Provide details: Include your registered email, order ID, and a brief explanation of the reason for your refund request.
3. Processing time: Once we receive your request, we will review it and respond within 5-7 business days.
4. Approval & reversal: If your refund is approved, the amount will be credited back to your original payment method within 7-10 business days, depending on your financial institution's processing time.

Changes to this policy

Clipwise reserves the right to update or modify this refund policy at any time. Any changes will be communicated via our website or direct notification to users.

For any queries or concerns, please reach out to our customer support team. We are committed to providing the best experience possible for our users and appreciate your understanding.